Any unworn merchandise you would like to return for a full refund must be sent back to SUMIYA Jewelry within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product.
All returned packages must include the securely packaged merchandise, the original invoice, and a completed return form.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us.
For any inquiries concerning returns or exchanges, please contact Customer Service via email at (insert new email address) or by phone 310-351-4753 between 8am – 8pm, Monday – Friday CST.
Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.
ORDERS AND CANCELLATIONS
An agreement for SUMIYA Jewelry to sell goods is made when we accept your order. The description of goods, price and applicable tax are agreed on between purchaser and seller when order is placed. Our charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled.
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
SUMIYA Jewelry is not responsible for lost or damaged jewelry after delivery has been accepted.